At S & B Motors we continually strive to improve our service to our customers and as such are proud to be affiliated with the quality control schemes listed on this page. Whilst we value our independent status, our membership of these national organisations grants us access to levels of technical expertise, training and purchasing power that allows us to compete on equal terms with most franchised garages.
Bosch Car Service garages provide vehicle maintenance, repairs and diagnostics for all makes of vehicles. All Bosch Car service Garages aim to offer an outstanding level of care and attention, as well as the highest standards of workmanship. They guarantee a first class service at an affordable price.
Member garages work to an Office of Fair Trading approved Consumer Code of Practice. This commitment to customer care gives you peace of mind in knowing that you are going to be given not only the best technical service, but also the best customer service.
The Code explains the operational standards and procedures that Bosch Car Service garages will employ to ensure customers receive a proficient level of care and attention.
It describes how the Bosch Car Service garage will handle important legal and commercial measures in order to give further support to its customers.
The Bosch Car Service garage and Bosch have a strong commitment to customer satisfaction and therefore would like to work with the customer to resolve any complaint fairly and quickly. Should, despite these efforts, the complaint remain unresolved, then the customer has the option of pursuing independent adjudication. The Code describes the complaint handling procedure.
Finally, the Code describes the responsibilities of Bosch to ensure that the Bosch Car Service garages follow the provisions of the Code and also details how customers can assist to develop the Code so that it remains of benefit to the consumer.
Using the Good Garage Scheme run by Forte, you'll find local independent garages you can trust to complete your car service competently. Be assured that every car repair garage listed performs services to a strict code of conduct and will always have your best interests at heart.
Good Garage Scheme members can carry out all service and repair during a vehicle's warranty period without invalidating warranty conditions.
Subscribers to the code are committed to:
- Deal with customers fairly, courteously and in keeping with good business practice.
- Notify customers before work is undertaken if the business does not accept particular forms of payment.
- Deal with customer complaints within 2 weeks.
- Make available for customer inspection parts replaced during service or repair .
- Comply with the Industry Standard Service checklist on all services.
- Provide a completed service checklist.
- Offer the customer a feed-back leaflet.
- Provide a Good Garage Scheme service record.
- Display in a prominent position the Good Garage Scheme code of conduct.
Customer feedbacks play a pivotal role in the operation of the Good Garage Scheme, highlighting areas of best practice and areas for improvement identified by motorists using member garages for work. A five-star rating system is produced for each member garage based on the Good Garage Scheme feedback forms, to help potential customers find the best workshop in their area.
Motor Codes Limited is the body responsible for the self regulation of the motor industry through consumer codes of practice. Supported by government, consumer organisations and the motor industry it aims to raise the standards and increase consumer protection for motorists.
The Motor Industry Code of Practice for Service and Repair commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry. By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction.
Motor Industry Code Of Practice subscribers
are committed to providing you with:
- Honest and fair services
- Open and transparent pricing
- Completing work as agreed
- Invoices that match quoted prices
- Competent and conscientious staff
- A straightforward, swift complaints procedure
The Code also provides customers with:
- A free consumer advice line
- Free conciliation and low cost independent arbitration
- More rights than required by law